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managed large scale quantitative continuous projects; |
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gained experience in qualitative research; |
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worked with clients such as: NatWest Bank, Association of British Insurers, ITV, Transco, Midland Bank, CNT, Eurostar and Royal & Sun Alliance.
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He then moved to the North after being offered a job with Business & Market Research (B&MR).
At B&MR he;
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managed qualitative and quantitative projects (continuous and ad-hoc) worth in total c£300,000 during 1999; |
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built strong relationships with clients resulting in high customer satisfaction scores from them and repeat business; |
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conducted presentations to client audiences at all levels; |
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was selected to be a member of the 'best practice' group at the company; |
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worked with clients such as: Grattan, ITT London & Edinburgh, Index, London Transport, Parcelforce Worldwide, Barclays, Company Barclaycard, Arthur Andersen, Kaleidoscope and Camelot.
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Finally, before setting up DJS Research he worked in the IT industry with a company called Armstrong Laing (cost management software providers). Here, he:
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assessed the company's research needs and introduced a quality Market Research Programme during 2000; |
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managed and conducted a selection of research projects utilising staff within the Marketing Team (working with a limited budget); |
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presented research findings and recommendations to the board and then throughout the company; |
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initiated the company's 1st customer satisfaction survey, which was deemed an overwhelming success by the board. |
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