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In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.
It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction questionnaire to assess our performance and to aid our continual quality improvement.
Results from our clients are extremely positive. Currently (May 2008) 92% of our clients are very satisfied with our service with the remainder saying they are satisfied. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so).
Our most recent testimonials are outlined below and other examples can be found by clicking on the specific sector links towards the end of this page.
May 2008, PureCM, Kenji Sulzberger, Marketing Manager
"I have been impressed by the short period of time DJS needed to grasp the essence of our research goals. They pushed hard to get the results we wanted and showed great commitment. All in all, I am very satisfied with the actionable results DJS delivered"
April 2008, JRH Food Services Ltd, James Hitchin, Director
"After receiving many proposals from different market research companies, DJS Research was by far the most detailed and very competitive on price. The staff are professional, enthusiastic and very approachable, whether its first thing in the morning or last thing at night someone was always on hand to discuss any issues and help solve them there and then. My project was on a very short time frame, however, DJS was still able to complete a quality project with professional set of results well within the time constraints I had given them. Above all I am very happy with the service I received and would recommend DJS Research to any other company, big or small".
March 2008, United Utilities, Jane Stell, Communications Manager
"DJS Research provided a very quick turnaround for our project and a first rate service from start to finish. I wouldn't hesitate to recommend them to other companies".
January 2008, Blackburn College, Paul Mason, Marketing Manager
"The responsiveness and enthusiasm for the job was infectious. The research was carried out in a professional manner. Contact with us as clients was outstanding. It was good to know they had given the job the same priority as us!!"
November 2007, MRI (Managed Retail Intelligence), Mark Smith, Marketing Director
"I have used DJS for a variety of research requirements for several clients across very different markets and every time have been impressed with their thorough approach, ability to understand the brief and insightful presentation of their findings".
October 2007, Anonymous (Finance Sector)
"The customer service in general, from the responsiveness to the communication and the overall quality of the output, was very satisfying and it was a great working relationship throughout"
September 2007, UfI/learndirect, Kelly Golding-Smith, Research Manager
"DJS have recently produced an excellent piece of primary research for us. They have been reliable, friendly and thorough, producing a good piece of analysis that will definitely help to inform our future strategy and propositions".
August 2007, Coventry University, Jane Rowe, Research & Database Officer
"DJS are easy to work with and their research provided some useful feedback that we will be able to action".
May 2007, Mental Health Strategies, Andrew Keefe, Senior Consultant
"We knew what we wanted and sought a company that could deliver this to a high standard, to a specified timescale and at a good price. DJS Research did exactly what we requested but also gave good advice on the process, they kept us informed throughout the stages of the project and completed the project by presenting a clear, conscise and insightful report - all within budget. I would recommend them and use them again"
January 2007, Huntsman Textile Effects, Ian Price, Brand & Retail Marketing Manager
"Right from the initial contacts, DJS have been both friendly and approachable. They have provided an extremely professional service and delivered a well prepared report on their research findings. It is surely advantageous to be able to work directly with the research directors who are fully involved in the project and understood our needs. We are continuing to use DJS for further research projects."
September 2006, Anonymous: Utilities Sector
"From the initial proposal, which demonstrated an understanding of our company's background, through the research with sensitive customers to the final presentation the service given by DJS was of the highest standard".
August 2006, Blackburn College, Carolyn Murphy, Deputy Director, Strategic Marketing
"DJS responded with a well-thought out solution to our brand perception needs. The 2-stage research project was implemented to time, to budget and in line with MRS quality criteria and has provided us with independent, actionable and insightful information to steer future plans".
July 2006, Anonymous: Financial Sector, Marketing Communications
"Always happy to advise and listen; happy to provide additional information on request; quick responses to questions; project delivered on time and within budget".
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